1. Privacy Policy

1.1 Introduction

Hoop Customized respects the privacy of customers, business partners, website visitors, and anyone who interacts with our company. This Privacy Policy explains how we may collect, use, store, protect, and disclose information when you visit our website, request a quote, place a custom order, communicate with our team, upload design files, or use any of our services.

By using our website, requesting a quotation, submitting artwork, making a purchase, or communicating with Hoop Customized, you agree to the practices described in this Privacy Policy.

1.2 Information We May Collect

We may collect personal, business, technical, and order-related information, including:

Personal and contact information:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Company name

• Job title or department

• Communication preferences

Business information:

• Type of business

• Business location

• Intended use of the mat or rug

• Store, office, facility, or event details

• Brand guidelines or design requirements

Custom order information:

• Logos

• Brand assets

• Artwork files

• Color preferences

• Dimensions

• Product specifications

• Notes related to customization

• Approval history

• Design revision requests

Payment and transaction information:

• Order value

• Invoice details

• Payment confirmation status

• Payment method type

• Transaction references

We do not intentionally store full payment card numbers unless handled by an authorized payment processor. Payment information may be processed by secure third-party payment providers according to their own policies and security standards.

Website and technical information:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Website interaction data

• Cookies or similar tracking technologies, when applicable

1.3 How We Use Information

Hoop Customized may use collected information to:

• Respond to quote requests

• Prepare custom product estimates

• Communicate about orders

• Create digital mockups or previews

• Produce customized rugs and mats

• Confirm design approvals

• Process payments

• Arrange shipping or delivery

• Provide customer support

• Improve our products, website, and services

• Prevent fraud or unauthorized transactions

• Maintain internal business records

• Comply with legal, tax, accounting, or regulatory obligations

• Send service-related updates about orders, production, delivery, or company policies

We may also use customer information to improve design accuracy, production quality, customer experience, and operational efficiency.

1.4 Artwork, Logos, and Brand Files

When you submit logos, artwork, files, sketches, images, brand guidelines, or other creative assets, Hoop Customized uses those materials only for purposes related to your order, quotation, mockup, production, communication, and customer support.

The customer remains responsible for ensuring that all submitted materials are legally owned, licensed, or authorized for use.

1.5 Sharing of Information

Hoop Customized does not sell customer personal information as a business model.

We may share limited information with trusted third parties only when necessary to operate our business, including:

• Payment processors

• Shipping providers

• Production partners

• Design contractors

• Customer support tools

• Website hosting providers

• Accounting or legal service providers

• Fraud prevention or security service providers

These parties may only receive information necessary to perform their services.

1.6 Data Retention

We may retain customer information for as long as necessary to:

• Complete orders

• Maintain transaction records

• Provide support

• Resolve disputes

• Comply with accounting, tax, legal, and operational requirements

• Maintain proof of artwork approval, production instructions, and delivery records

Custom artwork, mockups, production files, and order history may be retained for future reorders, quality control, or customer support unless the customer requests deletion and deletion is legally or operationally possible.

1.7 Data Security

Hoop Customized uses reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission, digital storage, email communication, or website operation is completely secure. Customers should avoid sending sensitive information through unsecured channels.

1.8 Customer Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Object to certain processing activities

• Request a copy of certain data

• Opt out of certain marketing communications

• Ask questions about how your information is used

To make a privacy request, contact us using the contact details below.

1.9 Marketing Communications

If Hoop Customized sends promotional communications, customers may opt out at any time by following the unsubscribe instructions or contacting our support team.

Transactional messages related to quotes, orders, production, payment, delivery, or customer service may still be sent even if marketing communications are disabled.

1.10 Children’s Privacy

Hoop Customized’s products and services are intended for businesses and adults. We do not knowingly collect personal information from children.

1.11 Contact for Privacy Questions

Privacy Contact: [Add Privacy Contact Name or Department]
Email: [Add Company Email]
Phone: [Add Company Phone]
Address: [Add Business Address]