HOOP POLICIES
Privacy Policy
How HoOp Customized collects, uses, shares, stores, and protects information connected to website visits, quotes, custom orders, payments, delivery, and support.
Scope and last updated
Last updated October 12, 2026. This policy applies to customers, business partners, website visitors, and anyone who uses the website, requests a quote, places an order, submits files, or contacts HoOp Customized.
Information we may collect
Contact and business information may include a full name, email address, phone number, billing and shipping addresses, company name, job title or department, communication preferences, business type and location, intended product use, facility or event details, and brand or design requirements.
Order and technical information may include logos, artwork, brand assets, colors, dimensions, specifications, customization notes, approvals and revisions, order value, invoices, payment status, payment method type, transaction references, IP address, browser and device type, pages visited, time on pages, interaction data, and cookies when applicable. HoOp Customized does not intentionally store full payment card numbers unless an authorized payment processor handles them.
How we use information
HoOp Customized may use information to respond to quote requests, prepare estimates, communicate about orders, create mockups, produce custom products, confirm approvals, process payments, arrange delivery, provide support, and assist with reorders.
Information may also support fraud prevention, internal records, website and service improvement, design accuracy, production quality, operational efficiency, and legal, tax, accounting, or regulatory obligations. Service messages may cover quotes, orders, production, payment, delivery, or policy updates.
Artwork, logos, and brand files
Submitted logos, artwork, sketches, images, brand guidelines, and other creative assets are used for quotations, mockups, production, order communication, quality control, reorders, and support. Customers remain responsible for owning or having permission to use every submitted asset.
Sharing, retention, and security
HoOp Customized does not sell customer personal information as a business model. Limited information may be shared when necessary with payment processors, shipping and production partners, design contractors, support and hosting providers, accountants, legal advisers, and fraud-prevention or security providers. Records may be retained to complete orders, support customers, resolve disputes, meet legal or operational requirements, document approvals and delivery, support reorders, and control quality. Reasonable safeguards are used, but no online transmission, email, storage system, or website is completely secure.
Privacy rights, marketing, and children
Depending on location, a person may request access, correction, deletion, a copy of certain data, an objection to certain processing, or an explanation of use. Promotional messages may be declined, while transactional messages may continue. HoOp Customized serves businesses and adults and does not knowingly collect personal information from children. These policies provide general information; applicable law controls any conflict, and updates will be posted with the latest revision date.
Privacy questions
Email commercial@hoopcustomized.com or write to 626 N Alafaya Trail, Suite 206, Orlando, FL 32828, United States. Requests are reviewed under the applicable circumstances and law.
Email HoOp